Current opportunities
Help Desk Engineer Position Available
At Empire Technologies, we are known for our proactive support with a client-centric focus. We expect that the right candidate will be able to provide high quality first and second level technical support to fulfil the needs of our customers.
About the role
Reporting to the Service Desk Lead, you will be responsible for:
- Acting as the first line of support for all IT related incidents and requests;
- Deliver superior End User Experience while ensuring a managed, secure End User environment;
- Assist with patching and upgrading end-user devices;
- Address quality and schedule conflicts;
- Ensure a high level of client satisfaction leading to retention and referrals
- Set-Up, Configuration and support of Microsoft Desktops;
- Providing support for core business applications including O365
About You
- Excellent Level 1 troubleshooting skills;
- Experience supporting Microsoft 365:
- High Attention to detail;
- Reliable and consistent time management skills;
- Knowledge of MS operating environments and applications, networks and end-user devices;
- Exceptional communication skills including a professional telephone manner.
Benefits
- A young fast growing company that values innovation and thinking outside of the box;
- Very laid back team;
- Training and Certification from Partners;
- Career progression.
How to Apply
Please forward an up-to-date copy of your CV to careers@